Return Policy

Items are eligible for return or exchange within 30 days of date of purchase, under the following terms and conditions:

  • The product must be in new condition and free of any physical damage or abuse.
  • Up to 15% in restocking fees and applicable shipping charges will apply.
  • All return products must be repacked in the original box and packing, in like-new condition, with UPC intact and include all accessories, manuals, and unfilled warranty cards. Incomplete returns will not be accepted.
  • The serial number on the product must match the serial number on the box and must be the same serial number we sold or delivered.
  • Refunds will be issued after all returned items have physically reached our warehouse¬†and verified to be complete AND free from physical damage or abuse.
  • Refunds will be made in the same form as the original payment.
  • Appliances cannot be returned or exchanged after they’ve been installed or used.
  • In case of defective product, the local authorized service center should be contacted and allowed to service the product.
  • If you chose expedited shipping delivery when purchasing online or installation and/or set up when purchasing in store, those additional fees will not be refunded once the service is performed.
  • We¬†reserves the right to not accept a return if the product arrives damaged due to missing original or inadequate packaging.
  • Applicable fees will be charged on a return if there are missing items or accessories (remotes, manual, pedestal, etc.)
  • All returns must have a valid RMA number. Please contact us for the RMA number.


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